Collected

SHIPPING

ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL AND USUALLY ARRIVE WITHIN 2-3 BUSINESS DAYS OF SHIPPING. YOUR ORDER WILL BE PROCESSED WITHIN 48 HOURS AND SHIPPED OUT ON MONDAY OR THURSDAY - SATURDAY, WE ARE CLOSED TUESDAY + WEDNESDAY AND NO SHIPPING WITH TAKE PLACE ON THESE DAYS. YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED. WE USE A FLAT RATE SHIPPING METHOD ($6 - $10) THAT VARIES BY SHIPPING DESTINATION. IT IS POSSIBLE TO DECREASE YOUR SHIPPING RATE BY DOWNGRADING YOUR SHIPPING OPTION TO USPS FIRST CLASS MAIL, HOWEVER, THIS IS ONLY AVAILABLE FOR ORDERS UNDER ONE POUND AFTER PACKING. EMAIL HELLO@COLLECTEDBEND.COM BEFORE SUBMITTING YOUR ORDER IF YOU WOULD LIKE TO USE THIS SHIPPING METHOD.

ORDERS WILL BE SHIPPED TO THE ADDRESS PROVIDED AT CHECKOUT. WE ARE NOT RESPONSIBLE FOR STOLEN OR LOST PACKAGES WHICH ARE SHIPPED TO UNSAFE DESTINATIONS OR FOR PACKAGES THAT ARE UNDELIVERABLE DUE TO INCORRECT SHIPPING INFORMATION. PLEASE DOUBLE CHECK YOUR SHIPPING INFORMATION BEFORE SUBMITTING YOUR ORDER. A SIGNATURE CONFIRMATION MAY BE ADDED TO YOUR SHIPMENT UPON REQUEST IF YOUR ORDER TOTAL IS OVER $150 OR ADDED FOR AN ADDITIONAL SHIPPING COST FOR ORDERS UNDER $150. 

INTERNATIONAL SHIPPING

COLLECTED PRIMARILY ONLY OFFERS DOMESTIC SHIPPING FROM OUR ONLINE SHOP. YOU MAY CONTACT HELLO@GCOLLECTEDBEND.COM WITH YOUR SHIPPING ADDRESS TO REQUEST AN INTERNATIONAL SHIPPING ESTIMATE. PLEASE NOTE THAT WE SHIP ALL ORDERS USPS AND ALL INTERNATIONAL RATES WILL BE STANDARD. WHEN USING THE USPS PRIORITY MAIL FLAT RATE SERVICE THE COST IS ESTIMATED AT $23 FOR A PADDED ENVELOPE, $24 FOR A SMALL BOX, $44 FOR A MEDIUM BOX, OR $57 FOR A LARGE BOX. WE CAN ALSO USE THE FIRST CLASS SERVICE WHICH IS USUALLY LESS EXPENSIVE BUT WILL TAKE ADDITIONAL SHIPPING TIME. WE'LL PROVIDE ALL THE OPTIONS FOR YOU TO CHOOSE FROM IN YOUR ESTIMATE.

IN-STORE PICKUP

ITEMS MAY BE PURCHASED ONLINE, PACKAGED, AND HELD FOR FOR EASY PICK UP. IF YOU'RE ORDERING USING AN OREGON ADDRESS THE OPTION FOR LOCAL IN-STORE PICKUP WILL BE AVAILABLE AS A SHIPPING OPTION. IF YOUR SHOPPING WITH AN ADDRESS OUTSIDE OF OREGON ENTER INSTOREPICKUP IN THE DISCOUNT BOX DURING CHECKOUT. SOME LARGE ITEMS ARE NOT ELIGIBLE FOR STANDARD SHIPPING, BUT MAY BE PROCESSED AS AN IN-STORE PICKUP ONLY TO GUARANTEE AVAILABILITY. ORDERS ARE READY WITHIN THE HOUR IF SUBMITTED DURING REGULAR BUSINESS HOURS, OTHERWISE AT THE BEGINNING OF THE NEXT BUSINESS DAY. 

Ground
$5 flat rate

2nd Day 
$21 flat rate

 

Overnight
$34 flat rate

RETURNS

WE'RE SORRY YOU'RE HAVING SECOND THOUGHTS! ITEMS PURCHASED IN-STORE ARE ELIGIBLE FOR RETURN OR EXCHANGE WITHIN 14 DAYS OF THE ORIGINAL PURCHASE DATE. ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT. ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION. RETURNS AND EXCHANGES WILL NOT BE HONORED ON ITEMS THAT BECOME WORN OR DAMAGED OVER TIME WITH DAY-TO-DAY USE; THIS INCLUDES BUT IT NOT LIMITED TO LEATHER GOODS, AND JEWELRY. COLLECTED LIFESTYLE & HOME RESERVES THE RIGHT TO DENY ANY RETURN AT OUR DISCRETION. WE HONOR A PRICE ADJUSTMENT WITHIN 7 DAYS OF ORIGINAL PURCHASE DATE, UNLESS OTHERWISE NOTED. 

ALL SALE ITEMS, PERSONAL CARE APOTHECARY, POTTED PLANTS, OR ITEMS PURCHASED ON SPECIAL PROMOTION ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

ONLINE RETURNS

ITEMS PURCHASED ONLINE ARE ELIGIBLE FOR RETURN IF RECEIVED BY COLLECTED LIFESTYLE & HOME WITHIN 14 DAYS OF THE ORIGINAL DELIVERY DATE. ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT. IF YOU WOULD LIKE TO MAKE AN EXCHANGE NO ADDITIONAL SHIPPING WILL BE CHARGED. THE ORIGINAL SHIPPING COST IS NON-REFUNDABLE. ALL IN-STORE RETURN RESTRICTIONS ALSO APPLY TO ONLINE ORDERS. THE CUSTOMER IS RESPONSIBLE FOR RETURN POSTAGE AND THE COST WILL NOT BE INCLUDED IN THE REFUND AMOUNT. WE ARE NOT RESPONSIBLE FOR DAMAGES OR LOST PACKAGES, CONSIDER USING A TRACKABLE AND INSURED METHOD OF SHIPPING. ALL ITEMS MUST BE RETURNED IN ORIGINAL CONDITION. COLLECTED LIFESTYLE & HOME RESERVES THE RIGHT TO DENY ANY RETURN AT OUR DISCRETION, INCLUDING MAILED RETURNS THAT ARRIVE DAMAGED. 

TO RETURN ORDERS BY MAIL, PLEASE SEND AN EMAIL TO HELLO@GCOLLECTEDBEND.COM FOR APPROVAL BEFORE SHIPPING. ITEMS CAN THEN BE SENT TO COLLECTED LLC. 61083 BUCKSHOT PL, BEND, OR 97702. MAILED RETURNED WILL BE PROCESSED WITHIN 48 HOURS OF ARRIVAL. ONLINE ORDERS MAY ALSO BE RETURNED IN-PERSON TO THE STORE LOCATION.

PLEASE NOTIFY US WITHIN 3 DAYS OF ARRIVAL IF ITEMS WERE DAMAGED IN TRANSIT. A REFUND OR A REPLACEMENT WILL BE SENT WITH OUR DISCRETION. A PHOTO OF DAMAGES OR RETURN OF THE ITEM MAY BE REQUESTED.